Conversation Analysis

In: People

Submitted By camlawson
Words 532
Pages 3
Cameron Lawson
Case Study Analysis #1
COM 3152 Tues. Thur. 11AM
Spring 2014

Phil and Trish’s communication issues were caused solely because of Phil. He didn’t see her as an equal, and thought he was better than her. In the conversation Phil had with his wife before the plane trip, he said that her age and gender bothered him. Trish was intimidated and recognized that Phil didn’t have respect for her, as mentioned in the conversation with her husband. Marshall’s communication failure with both of them came when he didn’t establish himself as the boss. It wasn’t said in the email that Marshall had a sit down with both Trish and Phil. With out them having sit down conversation to get to know and understand each other, they just saw him as a newcomer, instead of their boss. It was stated that Trish had no idea what Marshall thought of the inventory system and that Phil didn’t respect him because he thought Marshall took his position. All of them seemed to ignore communication as a process and purpose. Marshall’s leadership style didn’t really follow one specific idea. His style could fall on The Tannenbaum and Schmidt Leadership Continuum, and it would be on the Subordinate Centered Leadership end. He never declared himself a boss, and outside of the car ride and flight they never did things as a group. All of them talked to different people at the luncheon and kept distance from each other. Marshall passively suggested that they discuss things the next morning, instead of showing leadership and automatically deciding to discussion later. And I think that is what he could’ve done to gain respect; showed Phil and Trish that he was the one in charge. He didn’t have to exert his power too much, but he should’ve strived to a team manager, or adopt the telling style Hersey and Blanchard came up with. Outside of the talk they had while driving in Arizona all of the…...

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