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Hi Qualily Management

In: Business and Management

Submitted By thuytruc
Words 4655
Pages 19
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Quality Managerment
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Prepared for:
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Mr.John A (Lecturer)
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Banking Academy, Hanoi
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BTEC HND in Business (Accounting)
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Prepared by:
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Nguyễn Thùy Trúc – Rose – F06A
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Registration No: ITP S07 - 015

Contents Summary 3 Introduction 4 Main Body 5 1. Identify IOS9000, Six Sigma, Lean 7 2. Compared and contrast. 8 3. What is customer satisfaction and how can measured? 12 4. Explain continuous improvement and what it would look like in the ITP and explain what value the ITP adds. 13 5. Describe the types of information the ITP should give to customers (students and parents) and how that impacts marketing efforts. 14 6. Evaluate the benefits from doing surveys of users and non-users if the ITP wants to determine customer needs. 14 7. Explain how the ITP can get…...

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