Innovation Initiatives in Italian Banks

In: Business and Management

Submitted By gmangia88
Words 90323
Pages 362
POLITECNICO DI MILANO
SCUOLA DI INGEGNERIA DEI SISTEMI CORSO DI LAUREA MAGISTRALE IN INGEGNERIA GESTIONALE

LE INIZIATIVE INTRANET: ANALISI DELLO STATO ATTUALE E DELLE PROSPETTIVE FUTURE NEL SETTORE BANCARIO ITALIANO

Relatore: Prof. Mariano Corso Correlatore: Ing. Fiorella Crespi

Tesi di laurea di: Germano Mangia 767184 Federico Migliorini 765984

Anno Accademico 2011-2012

II

Indice

INDICE
INDICE DELLE FIGURE INDICE DELLE TABELLE ABSTRACT SOMMARIO 1 IL CONTESTO MACROECONOMICO DI RIFERIMENTO
1.1 La difficile situazione attuale: quadro macroeconomico 1.2 La dinamica della crisi finanziaria internazionale

VI IX X XI 1
1 3

2

IL SISTEMA BANCARIO ITALIANO
2.1 L’evoluzione del sistema bancario italiano negli ultimi vent’anni: il processo di concentrazione 2.2 Il sistema Bancario italiano attuale 2.3 Le caratteristiche del sistema bancario italiano 2.4 La Normativa bancaria 2.5 I Trend futuri

6
6 10 14 19 26

3

IL RUOLO DELL’ICT IN BANCA
3.1 Il ruolo dell’ICT nelle organizzazioni 3.2 Il mercato italiano dell’ICT 3.3 Il ruolo dell’ICT nelle banche italiane

31
31 33 40

4

LA INTRANET
4.1 Definizione di Intranet 4.2 I modelli di Intranet 4.3 Le funzionalità supportate dai modelli di Intranet 4.4 La Governance della Intranet 4.5 L’evoluzione della Intranet 4.6 Verso il Virtual Workspace 4.7 L’Intranet 2.0 4.8 L’Enterprise 2.0

71
71 73 74 75 78 79 84 85

5

GLI AMBITI DI INNOVAZIONE
5.1 L’ Unified Communication and Collaboration 5.2 Community & Social 5.3 Il Mobile Workspace 5.4 L’evoluzione dei modelli di lavoro: lo Smart Working

91
91 94 101 109

III

Indice

6

METODOLOGIA DI RICERCA
6.1 Percorso di ricerca 6.2 l’Osservatorio Intranet Banche e i partecipanti alla ricerca

115
115 118

7

LO SCENARIO INTRANET NEL SETTORE BANCARIO ITALIANO
7.1 Il ruolo della Intranet 7.2 Budget ICT dedicato…...

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