Innovation Initiatives in Italian Banks

In: Business and Management

Submitted By gmangia88
Words 90323
Pages 362


Relatore: Prof. Mariano Corso Correlatore: Ing. Fiorella Crespi

Tesi di laurea di: Germano Mangia 767184 Federico Migliorini 765984

Anno Accademico 2011-2012



1.1 La difficile situazione attuale: quadro macroeconomico 1.2 La dinamica della crisi finanziaria internazionale

1 3


2.1 L’evoluzione del sistema bancario italiano negli ultimi vent’anni: il processo di concentrazione 2.2 Il sistema Bancario italiano attuale 2.3 Le caratteristiche del sistema bancario italiano 2.4 La Normativa bancaria 2.5 I Trend futuri

6 10 14 19 26


3.1 Il ruolo dell’ICT nelle organizzazioni 3.2 Il mercato italiano dell’ICT 3.3 Il ruolo dell’ICT nelle banche italiane

31 33 40


4.1 Definizione di Intranet 4.2 I modelli di Intranet 4.3 Le funzionalità supportate dai modelli di Intranet 4.4 La Governance della Intranet 4.5 L’evoluzione della Intranet 4.6 Verso il Virtual Workspace 4.7 L’Intranet 2.0 4.8 L’Enterprise 2.0

71 73 74 75 78 79 84 85


5.1 L’ Unified Communication and Collaboration 5.2 Community & Social 5.3 Il Mobile Workspace 5.4 L’evoluzione dei modelli di lavoro: lo Smart Working

91 94 101 109




6.1 Percorso di ricerca 6.2 l’Osservatorio Intranet Banche e i partecipanti alla ricerca

115 118


7.1 Il ruolo della Intranet 7.2 Budget ICT dedicato…...

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