Free Essay

Issues in Ecommerce

In: Computers and Technology

Submitted By mayuvipz
Words 3804
Pages 16
ISSUES IN E-COMMERCE

Electronic commerce or ecommerce is a term for any type of business, or commercial transaction that includes the transmit of information across the Internet. Electronic commerce has expanded quickly over the past years and is anticipated to continue at this rate, or even step-up. The innovatory development of network technologies began electronic commerce as a global trend.
E – Commerce utilizes electronic systems for not only buying and selling of the goods and services but also in marketing, supply management, fund transfer. Today most of the businesses rely on electronic systems at least at some points. World Wide Web, the resultant of Internetworking is the main contributor where telephone, mobile phone, fax also serve the purpose.
Even though e-commerce technologies provide great benefits, any kind of online transaction give potential for immense misuse of these technologies. Several organizations become the target of e-commerce related crimes ranging from virus assault to business frauds, including e-mail theft, stealing sensitive data of person and credit card information.
U.S government’s new internet fraud center does a survey that gathers and studies consumer complaints. Online auctions make nearly 50% of the complaints obtained by the center. Other major types of complaints are security and commodities complaints 16.7%, credit card complaints 4.8%, identity thefts generate 2.9% of the complaints, loss of business chances 2.5% and professional service related complaints 1.2 %( Hossein Bidgoli, 2002).
The issues of technology security vulnerabilities are not only limited to e-commerce, but also is the part of much obvious issue affecting information systems all around the world. Generally, an E-Commerce environment includes front-end web pages, back-end databases and web servers.
The back-end database may be one of a kind of possible services (e.g. MySQL, MS-SQL, Oracle) where sensitive business and personal information are stored. Such as customer address, credit card details etc. this element should be considered as part of an E-Commerce environment, and is in itself vulnerable to revealing credit card information to a hacker.
For example, the hit on SalesGate comes in the focus of enhanced concern of online breach-of-security issues.In February 2000, a Computer hacker named Curador who is a 18-year old hacker from rural Wales,UK Breached Security of salesGate,an online sales website for small and large businesses and other website, Stealing credit card Numbers and Posting them on his own web.Curador titled his webpages as “Curador - The Saint of E-Commerce” Posted some 6000 Credit card numbers and climbed to have more than 23,000 Credit card numbers from a group of e-commerce websites including feelgoodfalls. com ,promoblity. Com and shoppingthailad com (Linda Rosencrance and DeWayne, 2000).
The first vulnerability that is basically stated is that of a SQL injection attack. This hit lets a hacker to extend or modify requests that are used to access back-end SQL databases that may have credit card information.
The second common security vulnerability is Weak Authentication and Authorization. Authentication mechanisms that do not ban multiple failed logins can be attacked using tools such as Brutus. Also, if the web site uses HTTP Basic Authentication or does not pass session IDs over SSL (Secure Sockets Layer), an attacker can inhale the transfer to find out user's authentication and/or authorization identification. While HTTP is a stateless protocol, web applications usually keep state using session IDs or transaction IDs stored in a cookie on the user's system. Therefore this session ID becomes the single way that the web application can decide the online identity of the user. If the session ID is stolen, then an attacker can take over a genuine user's online identity vis-à-vis the vulnerable web site. Where the algorithm used to produce the session ID is weak, it is minor to write a Perl script to list through the possible session ID space and break the application's authentication and authorization schemes.
Final weakness is Remote command execution. The most overwhelming web application vulnerabilities happen when the CGI script allows an attacker to execute operating system commands due to insufficient input validation. This mostly happens with the Perl and PHP scripted systems. Attackers can execute the commands with web server privileges when using the shell Meta characters and command separator. For example pacific Software Carello allowed remote command execution over HTTP which is a shopping cart application for e-commerce enabled sites running on Windows NT.This carello shopping cart has an element called DLL that cooperates with a client.an attacker can insert commands using deformed URLs that directs to remote command execution on the web server (Stuart McClure et al. 2003).
It’s important to define what is ethics related to Business (E- Commerce) first. Chris MacDonald, Ph.D(2010), Visiting Scholar at the University of Toronto's Clarkson Centre for Business Ethics and Board Effectiveness, at the Rotman School of Management. Defines “Business Ethics” as “the critical, structured examination of how people & institutions should behave in the world of commerce. In particular, it involves examining appropriate constraints on the pursuit of self-interest, or (for firms) profits, when the actions of individuals or firms affects others”. Here critical part emphasizes the morality concerns and judging their significance where structured part considers regulation of most important ones.
E- Commerce is different from traditional one because in E – Commerce dealing is done in cyberspace without knowing each other totally in most cases and between people who are far away geographically. There are more accessibility in E – Commerce so are the ethical issues. Ethical issues arise from both side customers (Consumer in the case of B2C sales) and sellers. Customers have the problems of trusting the vendor, site contents- having malicious contents or not, privacy – data provided would be kept confidential or not. Sellers have the fear of whether their site will be attacked by third parties or any customers. Both have the problem whether someone else is spying the interactions (Eavesdropping). The fast growth of the e-commerce raises number ethical questions.
One of the common ethical issues is unsolicited mail also called as spam. It’s mostly used for e- Marketing. Coalition against Unsolicited Bulk Email, Australia (CAUBE.AU,2003) specifies two features of spam. One it is commonly sent in bulk and another, recipient gets it without any request or knowledge. Opt-out option is used by most freeware providers to collect mail addresses. Since spam is sent in bulk, it consumes communication bandwidth for which mostly the recipient pay. Also it consumes time and causes stress. If there would be many spam messages then one important mail could be lost among them. Mail servers also need some technical measures to act against spam.
Is it ethical to steal someone else personal information? For example, the hit on AOL engineer case comes in the focus of heightened concern of e-mail theft. In June, 2004 an engineer, Jason Smathers working for America Online (AOL) was detained and accused with stealing 92 million e-mail addresses of AOL customers and peddling them to spammers that were vending online gambling sites. According to the case, he used the identity of another AOL employee, who is based in Tucson, to reap access to the record of the ''screen names'' of AOL members in May 2003. The record also contained the telephone number, ZIP code and the type of credit card used by each AOL member (Saul Hansell, 2004).According to ACM code of ethics and professional code of conduct, e-mail theft is wrong.ACM establishes general principle for IT professional to avoid harm to others. "Harm" means wound or harmful consequences, such as undesirable loss of information, loss of assets or redundant environmental impacts. This principle bans use of computing technology in means that cause in harm to users, the general public, employees, and employers. Harmful activities comprise intentional ruin or modification of files and programs directing to thoughtful loss of resources or needless overheads of human resources. Therefore, e-mail theft on the internet is unethical.
Since it is common nowadays, better to prevent them by using spam filters, being precautious in forwarding, giving mail addresses to suspicious sites than searching for the causes of spam. There are laws in several countries to act against spam such as “CAN-SPAM Act” in United States, “Anti-Spam” act in United Kingdom (John Leyden,2003). Service providers and Spammers are controlled under this. One example is the action taken against Transcom Internet Services Ltd (Transcom) for breaching anti – spam laws.
Another ethical issue is increase rate of pornography and gambling which leads to huge set of negative social consequences and cultural change of a society. Since the content of internet doesn’t have any view restriction or that much of access restriction common sites can be accessed by everybody. That might serve the commercial purpose. But it’s a huge thread to society. Children have the potential to be spoiled and abused. There are some firewalls and parent controls to control the web access. But internet is an open space and less people have control within themselves or above (parents, etc). Sellers and internet service providers are accountable to control the content and make sure it doesn’t violate any ethics.
Is online gambling ethical? According to deontological theory, activities are right or wrong in themselves, regardless of consequences .It is basically concerned with moral duty. In order to assess this rule, one has to focus on online gambling from the perspective of a person that has no financial or useful interest in the decision. Online gambling is a kind of entertainment just like playing video games.one user can think it is cheap to play online gambling for free rather than buy a video game. If an online gambler gains rest and enjoyment from online gambling, then there is no wrong effect with involving in it an also online gambling is much easier than buying lottery tickets. Since online gambling provides a site for people to relax and happiness their free time, it is morally good enough and acceptable to society.
Respecting the rights is one of the ethical principles which include privacy, property, and freedom of expression.in e-commerce environment an ethical issues raise when this principle is threatened. Privacy is a serious issue in electronic commerce that is the control over one’s personal data.A Business Week–Harris Poll stated that around 41% of on-line shoppers were extremely worried over the use of personal information, and 57% favored some sort of laws regulating how personal information is collected and used (HarrisPoll, 2000). In fact, rather a small number of consumers believe that they have really control over how personal information, uncovered online, is used by e-businesses.
In addition to ethical issues the drive of the E-commerce to influence the world through Web world keeps with it a range of legal issues, frequently related to privacy, taxation and intellectual property concerns such as copyright, trademark etc., mainly in the framework of doing business on the Internet.
Issue of online privacy is regularly evolving as internet extends as a tool of communication and commerce. Due to the nature of internet technology, it is probable for an e-commerce site to gather information about page viewing patterns of visitors, product selection and demographic information about the customers. This may terrify informational privacy rights of such customers. The rationale why there are different levels of expectations about privacy in different parts of the world is Cultural difference in different countries .Many countries come up with, privacy laws such as Canada, European Union (EU) etc.
In 1998, the European Union (EU) adopted a directive on the protection of personal data, which provide a regulatory framework to assure secure and free drive of personal data across the EU member countries, in addition to setting a baseline of security around personal information wherever it is stored, transmitted or processed (James Waldo et al. 2007).
Another legal issue is related to intellectual property on the environment of e-commerce. Commonly, a trademark can be possessed by an individual, a company, or any kind of legal entity. When someone else attempts to use that trademark (e.g. domain name or design) without consent, it can be considered an illegal consideration of the unique trademark. If someone uses a trademark in such a way that creates mix-up with prevailing marks, initiate consumers to make market mistakes or twists origins of goods. Most popular Trademark abuse on Internet is Cybersquatting and Cyber piracy. Vendors are also troubled by Cybersquatting, Cyber piracy where dummy people act as original and gets money paid for them in first case, converts customers towards them in second. Anticybersquatting Consumer Protection Act (ACPA) establishes civil liabilities for anyone who uses in bad reliance to benefit from an existing famed or distinctive trademark by registering an Internet domain name that is identical, or equivocally similar of that trademark (Kurt M and Saunders, 2001).
Moreover, Illegal access to stuff such as music, videos causes threat to creativity. Here the owners and publishers are highly affected. On the Internet one individual can transmit millions of copies all over the world. Software that is available for free on internet permits the transfer of songs and videos without the authorization of rights owners (e.g. Napster). Sara baase noted “Sites such as iTunes and the new Napster provide legal ways for obtaining inexpensive music and generate revenue for the industry and artists”. (Sara baase, 2008).

Issue of taxation of e-commerce sales demonstrates difficulty of governance and jurisdiction issues. Companies doing online business have to comply with multiple tax laws applicable to different Countries, unlike the business performing in one location, as they are doing business internationally.
They need to reimburse income tax, transaction tax and property tax. Taxes are charged by various authorities. Transaction tax includes sales tax and custom duties. Sales tax is imposed on goods sold. Relationship between a tax payer and a government is called nexus. E-businesses doing business in more than one Country should to deal with the issue of nexus to understand the governments/countries enabled to levy/receive taxes from them. Hence, an e-business may be required to distinctly file tax returns and pay taxes in different countries. A web site owned by a company in the United States should pay income tax to the American government on income made inside and/or outside of the U.S.A. though, to avoid the issue of double taxation, the U.S. tax law grants credit/refund for taxes paid (if any) to the foreign countries in relation to foreign earnings. It is essential for an online seller to know where the customer is located and what the law of sales tax is in that country and what the law of sales tax is in that country or jurisdiction to regulate whether or not a specific element is subject to sales tax (Zainooks ,2008).

Most of the businesses on the Internet involve websites with chatting facilities, instant messaging capability, and way of technology that gather registration and other information from site users. Because of the nature of their products, many websites target children as their customers. In fact, children embody a huge and rapidly rising part of online consumers. As of 1998, approximately ten million American children had access to the internet (Joshua Warmund, 2000).They do not realize the impacts of telling their personal information online, and parents failed to monitor their children's use of the Internet. Marketers release of large amounts of private information into the market.
As a result of it, In March 1998, a report showing the inadequate protection of children's information online was presented. In July 1998 the Children's Online Privacy Protection Act of 1998(COPPA) U.S was established.COPPA became effective on April 21, 2000 which protects the online privacy of children under thirteen by requiring businesses and commercial Web sites and online services to request parental approve for the collection, use, and disclosure of a child's personal information (Ruth Hill Bro,2000).
Apart from the ethical, legal and professional issues in e-commerce, there are a number of social and cultural concerns that also need consideration, such as reduce leisure, language barrier, online gambling etc.
Language barrier is considered as one of the most social issue in e-commerce. While English is the current business language, there are a vast number of consumers who speak economically significant languages like Spanish or Arabic. Ignoring huge groups of potential non-English speaking consumers can be a lost opportunity. As Computers can't presently offer exact translations and building a site multi-language always requires human translation service. Furthermore, as the popular of Internet content and programming languages are English-based, serious language training is compulsory. In addition, for business to consumer e-commerce and government services online to be successful, consumers also require both elementary literacy and computer skills.
Another important social issue is online gambling. One of the rapidly increasing online businesses is online gambling. Online gambling refers to a huge number of different gambling services that customers can access directly through electronic means including the online provision of sports betting services such as horse racing, casino games and others which leads to cultural change of a society and create social problems. Such as habit and the means being pursued by the member expresses to protect players and regulate problematic issues related to gambling. Another key issue is lack of protection to minors and other vulnerable pools.
Reduce leisure is also another social issues in e-commerce. E-commerce and other information and communication technologies (ICT) reduce the value of time as an aspect that states the formation of economic and social activity. It causes the potential for reducing time as consumers shop more efficiently, but could also reduce leisure, as the technology can offer an endless electronic link to work.
Furthermore, Cost of Telecommunication infrastructure has an important part in e-commerce social issues which involves human resource development and specialized technical skills. The organizations alike confront issues encircling the development of infrastructure for any e-commerce system that might be implemented. . E-commerce is computer and network demands, requiring expert programmers and applications-development personnel. The distributed nature of service delivery and the huge number of service staff needs a large investment in whatever devices are used to keep up the system of delivery. Therefore, the cost of setting up an e-commerce system is relatively high.

Most critical social issue center on the e-commerce is lack of protection to public health and safety through unrestricted online sales of drugs and cigarettes to minors. Moreover, many of the e-marketing organization sales second-rate cigarettes across tax avoidance and smuggling which may affect public health. Unlicensed pharmaceutical dealers offer promotion and unregulated advertisements and several online pharmacies provide access to some medicines that can be ordered freely by mail without a doctor's consent. For example, The National Association of Boards of Pharmacy(NABP) of united states and Drugstore.com, one of the largest online pharmacies, have advocated a number of sites, including search engine provider Google, Microsoft's MSN Web portal and America Online, said that they have carry on advertisements from illegitimate distributors. They felt that the main search engines have a social responsibility not to do this.
NABP and Drugstore.com require the sites to agree not to run advertisements from distributors unless they are approved by the trade organization.becuse, pharmacy advertisements carry a high outline given the public health and safety issues at venture (Stefanie Olsen, 2003).

In summary, Most of the legal issues around on electronic commerce are experienced. Hence all countries should consider on introducing or strengthening the laws against legal issues in E – Commerce. It is customers’ responsibility to act smartly without getting them in trouble. Sellers and service providers should act with honest and fairness. Therefore e-businesses make sure to provide the customer first their guarantee, and second peace of mind, which the information carried, is of no risk to any attacking eyes. Privacy and security are still continuing research issues. Though, nowadays these factors tolerate important consequences for e-commerce sites and consumers.

REFERENCES

1. Kurt M and Saunders (2001) Practical internet law for business. Norwood: ARTECH HOUSE.inc, pp.65.

2. James Waldo et al. (2007). Engaging privacy and information technology in a digital age. United States of America: National Academy of science, pp.383.

3. Sara baase (2008) A gift of fire.2nd ed. New jersey: Prentice Hall pp. 328 4. Ruth Hill Bro (2000) The E-business legal arsenal: practitioner agreements and checklists, United States of America: American Bar Association, pp.78

5. Joshua Warmund (2000).Can COPPA Work? An Analysis of the Parental Consent Measures in the Children's Online Privacy Protection Act[WWW]LexisNexis. Available From: http://litigation-essentials.lexisnexis.com/webcd/app?action=DocumentDisplay&crawlid=1&doctype=cite&docid=11+Fordham+Intell.+Prop.+Media+%26+Ent.+L.J.+189&srctype=smi&srcid=3B15&key=9ce18cf7ec0d3ea4ea3ef336faa4a572. [Accessed: 06/07/2011]. 6. Zainooks (2008) GLOBEL LEGAL ISSUES OF E_COMMERCE-1[online]E-commerce. Lesson 45. Available From: http://www.zainbooks.com/books/computer-sciences/e-commerce_45_global-legal-issues-of-e-commerce-1.html .[Accessed: 06/07/2011].

7. 1.Hossein Bidgoli (2002) Electronic commerce: principles and practice.California: Acedamic Press, pp. 325. 8. Linda Rosencrance and DeWayne (2000).“ Cracker Steals Credit-Card Data” [WWW]Computerworldand.PCworld. AvailableFrom: http://www.pcworld.com/article/15588/cracker_steals_creditcard_data.html.[Accessed: 02/07/2011]. 9. Stuart McClure et al. (2003). Web hacking: attacks and defense.Boston: Pearson Education, Inc, pp 103 10. Stefanie Olsen (2003) Staff Writer, CNET News. ‘Search engines face drug test’ [WWW] cnet News.AvailableFrom: http://news.cnet.com/2100-1024-5105044.html#ixzz1R78AFg6o.[Accessed: 01/07/2011].

11. Chris MacDonald, Ph.D. (2010) Ethics: Definition.The Business Ethic Blog.Webplog [online] march21, 2010.Available from: http://businessethicsblog.com/2010/03/21/ethics-definition/. [Accessed 03/07/2011]. 12. CAUBE.AU (2003) Building Consumer Sovereignty in Electronic Commerce: A best practice Model for business (Review), Dec 2003. Australia: Coalition against Unsolicited Bulk Email.

13. Saul Hansell (2004). AOL Worker Is Accused Of E-Mail Theft[WWW]The New York Times. Available from: http://www.nytimes.com/2004/06/24/business/aol-worker-is-accused-of-e-mail-theft.html?. [Accessed 03/07/2011]. 14. John Leyden (2003). UK anti-spam law goes live Will it work?[WWW]The Register. Available fromhttp://www.theregister.co.uk/2003/12/10/uk_antispam_law_goes_live/. [Accessed 29/06/2011].

15. Harris Poll (2000). Online Privacy: A Growing Threat. [WWW] Business Week, March 20, 96.Available from: http://www.businessweek.com/2000/00_12/b3673010.htm. [Accessed 08/07/2011].…...

Similar Documents

Premium Essay

Ecommerce

...authentic, customizable Caribbean inspired pastries. Our main selling point will be embracing and maintaining the authenticity of our pastries. Taking advantage of the vast reach of the internet, we will use social media to market our products to the niche market of expatriate West Indians. This plan outlines the philosophy of the company. ExoticCaribbeanPastries.com hopes to attract more than a dozen owner/employees. 1.1 Objectives 1. To make ExoticCaribbeanPastries,com the go to online location for exotic pastries. 2. To develop a fully functional, integrated, easy to navigate, social media savvy ecommerce site for Caribbean pastries. 3. To focus on the niche market of Caribbean expatriates on a global scale. 1.2 Mission ExoticCaribbeanPastries.com’s mission is to provide authentic Caribbean Pastries using the internet and ecommerce to lower the cost of production and subsequently the cost of goods to the customer. By providing authentic pastries, we will attract a loyal customer base. To keep this customer base and expand to new customers, we will engage in intense social media marketing and interaction and also provide key tools for customer service and interaction. 1.3 Keys to Success * Using the finest, authentic ingredients in our products. * Provide modern, efficient customer service. * Allowing input and participation by customers (crowdsourcing). * Develop key relationships with the Caribbean diaspora. Company......

Words: 2643 - Pages: 11

Premium Essay

Ecommerce

...PriceDoc bringing price transparency to you. ZDNet. Retrieved November 7, 2010, from http://www.zdnet.com/blog/healthcare/pricedoc-bringing-price-transparency-to-you/2939 BusinessDictionary.com. (2010). Price Transparency definition. Retrieved November 7, 2010, from http://www.businessdictionary.com/definition/price-transparency.html Laudon, K.C., Traver, C.G. (2008). E-Commerce: Business, Technology, Society, Fourth Edition. New Jersey: Pearson Prentice Hall. EcommerceEducation.com. (2010). Benefits of Ecommerce. Retrieved November 8, 2010, from http://www.ecommerceeducation.com/benefits-of-ecommerce.asp Newegg.com. (2010). About Us. Retrieved November 8, 2010, from http://www.newegg.com/Info/AboutUs.aspx Huntspoint.com (2010). About Us. Retrieved November 8, 2010, from http://www.huntspoint.com/about-the-hunts-point-store.html/ Harvard.edu. (2010). Security and the Basics of Encryption in E-Commerce. Retrieved November 14, 2010, from http://cyber.law.harvard.edu/ecommerce/encrypt.html...

Words: 2062 - Pages: 9

Premium Essay

Ecommerce of Bangladesh

...Ecommerce of Bangladesh Ecommerce Ecommerce refers to the buying and selling of products or services over electronic systems through Internet and other computer networks. The most popular medium in which e-Commerce is conducted is the internet. It combines a range of process such as: Electronic Data Interchange (EDI) Electronic mail (E-mail) World Wide Web (WWW) Internet Applications Network Applications It does not include transactions over telephone, fax or any payments made online for transactions whose terms were negotiated offline or by physical means. Some common applications related to electronic commerce are the following: Email Enterprise content management Instant messaging Newsgroups Online shopping and order tracking Online banking Online office suites Domestic and international payment systems Shopping cart software Teleconferencing Electronic tickets Why e-Commerce for Bangladesh With the increasing diffusion of ICTs, more specifically the Internet, the global business community is rapidly moving towards Business-to-Business (B2B) e-Commerce. The buyers/ importers gain a clear advantage when the Internet gives them access to the global market, by which they can compare prices across regions, find out whether prices vary by order fragmentation, get awareness about substitute/ alternative products. Consequently, the sellers/ exporters make sure that they are well portrayed in the cyber world through websites and......

Words: 1480 - Pages: 6

Premium Essay

Ecommerce and Internet Shopping

...| | Paper on ecommerce and shopping ECOMMERCE AND SHOPPING ON THE INTERNET ABSTRACT With businesses seeking to seize the momentum of social media and social networking, technology-enabled social commerce has emerged to combine the power of online social networking with shopping. This study examines an emerging area in E-commerce, i.e., social commerce. Extending the online consumer behavior typology, this study categorizes online consumer behaviors into three types: transactional, informational, and social. While traditional E-commerce supports the transactional and informational aspects of online shopping, social commerce fulfils the social aspects of shopping, and potentially enhances the informational aspect as well. This research examines the online shopper as a prospective user of an emerging social commerce platform, the social shopping website, which are sites designed specifically to support social interactions while online consumers shop. The study augments the Technology Acceptance Model with constructs that enhance the specificity of the model to the social shopping application of social commerce. The model was empirically tested and supported. The results provide empirical evidence to support the importance of distinguishing the social aspect of shopping from the information and transactional aspects, as well as the potential advantage to......

Words: 1872 - Pages: 8

Premium Essay

Ecommerce

...was able to launch 11 new websites for overseas in 2012. Wiggle currently employs over 300 employees who are passionate about their chosen discipline. 1.1 Aim: The main aim of the project is to discuss the business and the technical issues of the company 1.2. Objectives: The objectives of this report are as follows: * To determine how the information technology is related to the supply and the value chain of the business * To discover the business model that fits with wiggle * To determine the current strategy and the key factors for the success of the company * To suggest the evaluation criteria and to evaluate the site and technical solution for the particular aspect of website. * To discuss about affiliation models and how it will affect Wiggle’s business. 2. Literature review: Ecommerce is a way to sell the products of any company through information technology. According to Turbanetal (2003) “Ecommerce is defined as the process of buying, selling or exchanging the products, services and information via computer networks.” In ecommerce the selling and the buying parties interact electronically so there is no physical or direct contact with them. During the last few years there has been rise in the successful ecommerce business. Among them Wiggle is one of the online cycle and trisports retailer. 2.1. Information Technology and Supply chain: The first part of the report deals with the effect of Information Technology on the supply chain of......

Words: 3040 - Pages: 13

Premium Essay

Ecommerce Limitations

...Political, Organisational readiness, and Legal and Regulatory. Social and Culture: organisations have been reluctant in adopting ecommerce because most of them are not aware of the benefits of ecommerce and m-commerce adoption. There is also lack of popularity for online sales and marketing as well as lack of external pressure from suppliers and customers. Some customers like to feel or touch the product thus motivating companies to still keep their brick-and-mortar operations. Also customers are used to shopping or transacting business at a brick-and-mortar organisation. Technical: there is lack of universal standards for quality, security, and reliability. Another major factor is the inadequate ecommerce infrastructure such as insufficient telecommunication bandwidth, especially for m-commerce. One can also talk of increasing innovations and new technologies in that it becomes difficult to integrate internet and these new ecommerce innovations with some existing applications and databases Economical: Most organisations even though are aware of the benefits of ecommerce and m-commerce lack the financial infrastructure to implement it. There are also issues of unclear benefits from ecommerce or m-commerce adoption – this is even worsened by the number of dot.com failures reported in literature. Another economical barrier to ecommerce and m-commerce is the issue of cost; In addition to network servers, special web servers are needed which add to the cost of e-commerce......

Words: 827 - Pages: 4

Free Essay

Ethics, Social and Political Issues in Ecommerce

...downtime. The British High Commissioner to Kenya, Christian Turner through proxies particularly Maina Kiai began lobbying the inclusion of spoilt votes in final tally besides attempting to delay the presidential total tally announcement. The National Security Service quickly intervened and stopped the IEBC from making more use of the Electronic vote tallying system. Strategic Intelligence Service reported that the Red-October virus was used to attack Government of Kenya computer systems by Western spy-agents to mine crucial data. This clearly shows the challenges experienced by the BVR machine in the operations and maintenance phase where the system was used and it experienced some errors when hackers tried to alter the data. To solve this issue so as to avoid complaints which would have later caused violence in the country, IEBC began recounting the votes again manually to ensure data consistency. The number of rejected votes when the IEBC was using the electronic tallying system was nearly 300,000 at the 5million total votes cast mark, a very significant number that makes a case in the total vote cast. When IEBC took up the manual tallying system the total number of rejected votes was 39000 at the 4.6million total votes cast mark, this is a disturbing significant decline in the electronic figures compared to the manual figures.( http://www.kenyan-post.com/2013/03/revealed-what-really-happened-to-iebcs.html) REFERENCES Sommerville, I.(2007).Software Engineering.(8th......

Words: 1443 - Pages: 6

Premium Essay

Ecommerce

...4.1 ELECTRONİC PAYMENT SYSTEMS (EPS) Issues of trust and acceptance play a more significant role in the e-commerce world than in traditional businesses as far as payment systems are concerned. Traditionally, a customer sees a product, examines it, and then pays for it by cash, check, or credit card (Figure 4.1). In the e-commerce world, in most cases the customer does not actually see the concrete product at the time of transaction, and the method of payment is performed electronically. Figure 4.1 Traditional payment scheme EPSs enable a customer to pay for the goods and services online by using integrated hardware and software systems. The main objectives of EPS are to increase efficiency, improve security, and enhance customer convenience and ease of use. Although these systems are in their immaturity, some significant development has been made. There are several methods and tools that can be used to enable EPS implementation (Figure 4.2) Figure 4.2 Electronic payment scheme While customers pay for goods/services by cash, check, or credit cards in conventional businesses, online buyers may use one of the following EPSs to pay for products/services purchased online: • • • • • • • • • Electronic funds transfer (EFT): EFT involves electronic transfer of money by financial institutions. Payment cards : They contain stored financial value that can be transferred from the customer's computer to the businessman's computer. Credit cards : They are the most......

Words: 6708 - Pages: 27

Free Essay

Ecommerce

...Marketing; http://www.nextsbd.com/imarketing/benefits-of-online-marketing.php 13. E-Marketing; http://resources.alibaba.com/topic/42766/e_marketing.htm 14. E-Marketing and How is it Better than Traditional Marketing; http://www.quirk.biz/resources/88/What-is-eMarketing-and-how-is-it-better-than-traditional-marketing 15. 5 Benefits of E-Marketing; 0ct 2005; http://www.emarketingmark.com/2005/10/ 16. The Benefits of E-Marketing; http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075384999&type=RESOURCES 17. Benefits if E-mail Marketing; http://www.grahamcommunications.biz/MarketingandPR.html 18. Online Marketing; http://www.xiaoyugroup.com/business-consultancy/online-marketing 19. Internet Marketing Strategy: Top 10 Issues; http://www.davechaffey.com/E-marketing-Insights/Internet-marketing-articles/Internet-marketing-strategy-top-10/ [pic] ----------------------- [1] http://resources.alibaba.com/topic/42766/e_marketing.htm [2] http://www.quirk.biz/resources/88/What-is-eMarketing-and-how-is-it-better-than-traditional-marketing [3] http://www.tinkerwebdesign.com/web-marketing-def.html [4] http://www.unrealstudio.com/seo/seo-glossary [5] The brand value of rich media and video ads by Sally G. Cole, Leah Splading and Amy Fayer [6] Internet Marketing [7] Internet audience dynamics by Lynn Bolger and Marie Pauline E. Morn [8] Influencing the influencer by Heath Row [9] The Rise of Email Marketing in Pakistan [10] Decade in Online......

Words: 5583 - Pages: 23

Premium Essay

Ecommerce

...discount travel services market. Although the travel industry is saturated and has ever increasing competition, the population of the Internet and those willing to buy goods and services over the web also continues to grow. This should also assist Priceline with its well known and strong brand advertising to help maintain their reasonably dominant market share. Priceline has a loyal core of customers and brand loyalty can help Priceline to take over its new competitors like hotwire.com. Impact of Priceline on the travel services industry: Priceline has impacted the travel services industry by introducing new business model based on price sensitivity signal into the industry. Priceline provide opportunity to customers who are flexible on issues like brand, scheduling, type of aircraft and departure time. The use of these business models has given the travel services industry more flexibility in arranging for the sales of its services. This allows vendors the opportunity to gain additional revenue by selling its products for below retail prices without having to change its existing pricing structure. It also allows the general population an alternate means to book more affordable vacations. Niche travel deals allowing travel services such as airlines and hotels to offer fairly unique one off deals to sell just a few remaining seats or rooms. Without the online services of companies like Priceline it would be difficult if not impossible for travel service providers to......

Words: 623 - Pages: 3

Free Essay

Ecommerce

...eCommerce Market Size: Quy mô thị trường Thương mại điện tử tại Vietnam | Bạn là ai trong trận chiến eCommerce: David hay Goliath? | Trong bản tóm tắt The Rise of E-Commerce in Asia vào tháng 6/2014, Matthews Asia Funds nhận xét: Không có gì ngạc nhiên khi Châu Á có tiềm năng rất lớn về thương mại điện tử (ecommerce - TMDT). Sự phát triển của TMDT ở Ấn Độ và Trung Quốc được xem như việc xây dựng một cầu nối thành công giữa những gì người dùng muốn và những gì họ có thể mua offline. Điều này đặc biệt đúng cho những ai sống bên ngoài những thành thị lớn. Người tiêu dùng quan tâm về giá cả cạnh tranh trong thương mại điện tử, nhưng các yếu tố khác như độ rộng của sản phẩm, dễ sử dụng trên di động ngày một hấp dẫn và thu hút một làn sóng tiêu dùng trực tuyến mới. Sự bùng nổ của TMDT tại Châu Á đã mang lại nhiều cơ hội cho các doanh nghiệp có thể phục vụ các thị hiếu địa phương. Tuy nhiên, cùng với cơ hội, các doanh nghiệp cần vượt qua các thử thách như việc giao vận (logistics) và thanh toán (payment services) để tồn tại một cách bền vững trong đấu trường cạnh tranh.  1. CÁC YẾU TỐ ẢNH HƯỞNG ĐẾN QUY MÔ THỊ TRƯỜNG (MARKET SIZE) Theo ước tính của eMarketer, doanh số toàn cầu của mô hình B2C (business-to-consumer) sẽ tăng 20.1% so với năm trước, đạt doanh số 1.500 nghìn tỉ USD. eMarketer nhận xét về lý do tăng trưởng, đề cập tới yếu tố số lượng người online, sử dụng mobile internet,  giải pháp giao hàng, thanh toán và đầu tư từ các công ty lớn: Mức tăng trưởng về......

Words: 2769 - Pages: 12

Premium Essay

Ecommerce Strategy

...products online. E-commerce is a part of e-business and its goal is to generate profits with a various sets of business through buying and selling principles. There are quite a number of ecommerce strategies that can be used in the banking industry. My focus is going to be on the implementation of an ecommerce strategy by BancABC. My aim is to come up with a holistic e-commerce strategy for the organisation. An e-commerce strategy, in its most simplistic form, consists of three steps which are:    determining where the organisation is which is the situation review where it wants to go which is goal setting or the banks ecommerce vision The best way of moving from the one to the other this is referred to as the strategy formulation. For an ecommerce strategy to be successful the first major aspect is to have senior management comprehensively understanding what it means to be an e-commerce enabled organisation. Introduction of e-commerce usually comes with major changes which must be carefully planned and coordinated to avoid chaos and confusion. . The main problem with many failed e-commerce initiatives is the seeming lack of senior management support as well as a general lack of understanding amongst senior managers of the fundamental issues that constitute a successful ecommerce environment. A struggling organisation with poor processes and systems will not become successful just because it has become e-commerce enabled. Before embarking on any......

Words: 3315 - Pages: 14

Premium Essay

Ecommerce

...e-commerce OBJECTIVES  To understand the complexity of e-commerce and its many facets.  To explore how e-business and e-commerce fit together.  To identify the impact of e-commerce.  To recognize the benefits and limitations of e-commerce.  To use classification frameworks for analyzing e-commerce.  To identify the main barriers to the growth and development of e- commerce in organizations. Copyright © 2012 Pearson Education Slide 1-2 1. What Is E-commerce? Use of Internet and Web to transact business More formally:  Digitally enabled commercial transactions between and among organizations and individuals Copyright © 2012 Pearson Education Slide 1-3 Advent of the Internet -The term ecommerce :1. Electronic trading of physical goods and of intangibles such as information. 2. All the steps involved in trade, such as on-line marketing, ordering payment and support for delivery 3. The electronic provision of services such as after sales support or on-line legal advice. 4. Electronic support for collaboration between companies such as collaborative on-line design and engineering or virtual business consultancy teams Copyright © 2012 Pearson Education 4 Slide 1-4 Facebook: The New Face of E-commerce? Do you use Facebook, and if so, how often? What has the experience been like? Have you purchased anything based on an advertisement on Facebook or by using a link provided by a......

Words: 1399 - Pages: 6

Premium Essay

Ecommerce and Mcommerce

...Literature Review Group 22, Section 4 Rishi Kamal (FT174070) Ritesh Mahajan (FT174071) Rituraj Girnar (FT174072) E-commerce is any form of economic activity that is conducted via electronic medium. M-commerce is a subset of E-commerce. Consumers can choose different devices to shop online. The devices are personal computers, laptops, mobile phones, tablets etc. There is a huge increase in number of mobile phones in India and this is expected to be leveraged by the E-commerce industry. There are more than 286 million debit cards in India and additional security (via security codes) enhances the scope of Ecommerce (Deshmukh, Sujata, & Deshmukh, Prashant, & Thampi, G. T 2013). Initial consumers prefer to shop those goods which don’t have touch and feel factor, but this trend is gradually changing. Customer satisfaction depends on information quality and service quality (Joshi, Priyanka 2015). There are some challenges in m-commerce. Small screens and sparse internet connectivity are some of them .One set of researcher looks at how M Commerce should be adopted. There are articles like "Effective optimization of Web Sites for Mobile access" which talks about technical problems that occurred while introducing E Commerce website over mobile phone screen. (Marci Troutman, Steve Timpson, 2008). Further researchers talked about who are the first adopters of E Commerce mobile applications and their patterns. When M Commerce was introduced the initial users were......

Words: 712 - Pages: 3

Premium Essay

Ecommerce

...satisfied. Methodology Participants The entire primary research study was done in National Kaohsiung First University of Science and Technology (NKFUST) and quantitative protocol was used. There were 50 samples of survey respondent comprised of NKFUST’s students in the age groups 18-25 years old. Procedure The instrument for data collection, in the form of a ‘Structured Questionnaire’, was designed to elicit information on routine usage aspects included 13 questions. In order to provide a current snapshot of using cellular phones by the young people, this protocol involved data collection through a detailed opinion-questionnaire administered across NKFUST’s campus with requisite sample allocation to garner current comparative opinions on issues ranging from choice of handset, brand associations, triggers and apprehensions in relation to use of cellular phones. The psychographic variables included attitude towards usage of cellular phones, habits of download applications and disbursement capability. Result From the Table 1f.1, we can see consumers’ preference on smartphone selection. Most of them bought the brand from Samsung and Sony Ericson; just only two people bought the blackberry smartphone. Table 1.1 Structured Questionnaires In Table 1.2, it showed consumers’ preference on download applications, from the result we can see, most people like to download entertainment category, for example, the games, TV, films, radio and music, and then there are still......

Words: 1811 - Pages: 8

Superbe quad masai A50 a saisir | Vampire Knight | Special Force Behind The Enemy Line