Risk Analysis, Loss Prevention and Emergency Planning

In: Computers and Technology

Submitted By jmcdowall
Words 587
Pages 3
Risk Analysis, Loss Prevention and Emergency Planning

Case Study 2

By John McDowall

May 19, 2012

Operating an ecommerce website carries risks for both the company and the customer. There are many worldwide, Country and State specific rules, regulations and laws that govern what type of business it can be how it should operate and what content, information and images can appear on the ecommerce website. In order to limit the risks and to ensure that we manage the expectations of our customers, it is essential that we clearly explain to our visitors what our e commerce web site, company and privacy policies are. So in the short term, the company will need to come up with policies both internally and externally for how customer data and information is handled and what our policies are.
Since we are accepting online payments for purchases made using our e commerce web site, we will need to let our customers know in the Security Policy of our ecommerce web site, how we will protect their credit card details and personal information. We will also need to have a policy that requires all sensitive data to be encrypted. We should also include this in our security policy. We also need to insure that our ecommerce site and any other portion of our site that asks for personal information is being protected by an SSL Certificate.
Operating our ecommerce web site also requires keeping a record of our customer’s details. It is very important to treat this information carefully and respect their privacy. Providing customer details to a third party is illegal in most countries and there may be penalties for doing so without their permission. It would be recommended that we have a dedicated page on our website outlining our Privacy Policy, where we clearly state what we will and will not do with our customer’s personal details and to let them know…...

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