The Role of Motivation, Commitment and Leadership in Strengthening Public Service Performance

In: Business and Management

Submitted By sebnem7
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The Role of Motivation, Commitment and Leadership in Strengthening Public Service Performance

Adrian Ritz University of Bern Centre of Competence for Public Management Schanzeneckstrasse 1, P. B. 8573 CH-3001 Bern Switzerland

Objective
•This correlation between leadership behavior, motivation, and commitment in public institutions is examined in this article. It is highly relevant, both theoretically and practically, for explaining in a better manner the basic area of conflict between managerialistic steering principles and incentive mechanisms, on the one hand, and the public interest for managing state institutions, on the other.

• In this article, prior research is augmented by new perspectives and empirical results from Switzerland on the relationship between motivation, leadership behavior, and performance in the Swiss federal administration. The article deals, on the one hand, with the relationship between public sector motivation (PSM), job satisfaction, organizational commitment (OC), and leadership behavior and, on the other hand, with the influence of these variables on the internal efficiency of public administrations.

Hypothesis
H1: The higher the Public Service Motivation, the higher the organization’s internal efficiency. H2: The greater the Organizational Commitment, the higher the internal efficiency of the organization. H3: Employees with higher Public Service Motivation exhibit greater Organizational Commitment. H4: The greater the job satisfaction, the greater the internal efficiency H5: The higher the goal dimension in relation to organizational goals, the greater the internal efficiency H6: The more pronounced the leadership behavior of the supervisor, the greater the internal efficiency H7: In contrast to the organizational goal setting, leadership behavior has less influence upon the internal efficiency.

Methods
• A total…...

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