Toyota Balances Sheet

In: Business and Management

Submitted By dunkerleyzarco
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definiUniversity of Phoenix Material

Verbal and Nonverbal Coding Worksheet

PART A: Non-verbal

Instructions: Respond to each question below in complete sentences with at least 150 words. Include at least one example from the reading materials that supports your position in your response.

1. Is a smile a universal nonverbal form of communication? Why or why not? Provide specific examples in your answer.

Definitely a smile it is a universal nonverbal form of communication it is the body language that all culture use to express happiness, facial expressions, gestures and to in some way to express themselves. Smiling has proven to be the most reliable sign of social nonverbal expression because provides steady clues about our emotions; about what are we trying to communicate with the other person Smile it is not just the most artless methods of communication, but it is how individuals from different cultures can express their truest selves. For instants, in my current job at Bank of America one of my primary responsibilities it is to be greeting my customers in the lobby, and I got lots of complement about the way I smile when I greeting them. Believe it or not sometime when customers ask me a question and I not sure about the answer; I warming smile to them and tell them “that is a great question, let me make sure with my Manager…that I giving you the right answer” and customers they don’t get mad they just wait nicely for the answer or any other help that they may need. Smile can make a different especially when u are working with client and customers.

2. What are some of the ways that you, as an American or an international student, have been taught, or unconsciously learned, to synchronize your nonverbal behaviors?

As an international student I have learned that in other to synchronize my nonverbal behaviors it is very…...

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