Workplace Comm

In: Business and Management

Submitted By davisr24
Words 706
Pages 3
u01a1 Workplace Communication

It was Peter F. Drucker that said “The most important thing in communication is hearing what isn’t said” (Belzer, 2009, p. 302). Peter Drucker was implying that the most important thing in communication is not to speak, but to be clearly understood. This saying can directly define what happened during the NASA Challenger and Columbia shuttle disasters. There are many things that contributed to those shuttle disasters; communication however played a substantial role in both. The Space Shuttle Challenger disaster was the result of a number of things going wrong. The o-rings that were used on the solid rocket boosters seem to be the determining factor. Many Morton Thiokol engineers were worried that the o-rings would not perform well in low temperatures. They were not certain that the o-rings were going to work efficiently enough to have a successful launch. They attempted to escalate these concerns to upper management but without supported data nothing was done. Management continued the launch which resulted in the Space Shuttle Challenger crew losing their lives with complete loss of the shuttle. February 1, 2003, NASA saw another tragedy unfold because of erroneous communication. Columbia Shuttle flight 107 exploded after re-entry into the earth’s atmosphere. Part of the foam insulation that was used on the shuttle hit the left wing, damaging the Shuttle’s thermal system. While re-entering the earth’s atmosphere the thermal system experienced a lot of heat buildup and this caused the shuttle to explode. An investigation by the Columbia Accident Investigation determined that some engineers had doubts about the foam and tile used during launch. Since these areas of concern where not discussed with a specific purpose, management did not listen. This breakdown in communication resulted in another failed shuttle launch and…...

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